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Refund/Exchange

Exchange policy

If for some reason you aren’t totally satisfied with your Sanzaa product because the item is either defective or damaged, then we will be happy to replace it for you. If you would like to exchange your product please send us an email at info@sanzaa.co.uk within 7 days and post your item to the address provided below.

Note:  Returning charges are at your own expense.  Your exchanged item will be sent back to you at no extra cost, which includes First Class Recorded Delivery.

Refunds

If you would like a refund for your Sanzaa product, we offer  7 days for you to get in touch and return your product to the address below. Sadly if those 7 days have passed unfortunately we can’t offer a refund or exchange, so make sure you get in touch as soon as you can!

To be eligible for a return, your item must be unused, remain in the same condition that you received it, and returned in its original packaging.

For our UK customers who receive free delivery – available for orders over £50 in total – you will receive a postage deduction of £3.95 if your order falls below the £50 benchmark due to a refund request. We have to manage returns this way otherwise cheeky people might cheat the system!

If an item is returned and not in its original condition – the item is damaged or missing parts for any reason such as incorrect washing or mistreatment – this won’t be acceptable for a refund.

Please do note that we cannot refund you for the return delivery charges.

If your refund request is approved, your refund will be processed and delivered automatically, and the funds transferred to payment account provided.

Please send the item for refund to:

SANZAA

5 Duckworth Lane,

Bradford,

West Yorkshire

BD9 5ER

Returns relating to Black Gold Facial Oil

 Due to hygiene reasons, no returns or refunds will be accepted for the Black Gold Facial Oil. Please always do a patch test before first use. Patch test can be done on the crease of the elbow or a small patch on the most sensitive area of the face. If a reaction occurs then do not use and discard the contents. We cannot accept returns if it not compatible for your skin because of hygiene reasons of the bottle being opened, exposed and contents being used. Please be sure to have read and understood the returns policy before purchasing the oil.

*Please note this is a natural product, and there may be variations in colour and scent from batch to batch.

*It may appear to stain the skin at first but after massaging in product, the colour turns clear.

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